This Shipping Policy is effective from Nov 1st, 2020
COVID-19 - Shipping Delays
How much is shipping?
FREE SHIPPING ON ORDERS OVER $40 (15-25Days)
STANDARD SHIPPING PriceUS$0.00～US$9.99, $10.99(15-25 Days)
STANDARD SHIPPING Price US$9.99～US$40.00,$6.99(15-25 Days)
EXPPRESS SHIPPING $10.99(7-15 DAYS）
VIP EXPRESS SHIPPING $16.99（5-9DAYS）
DHL $39.99 (3-7Days)
The good news is, we provide Free Shipping on most orders in our store. You can check the specific countries that support free shipping in the options at the top of the page. In addition, we also provide some faster logistics methods, but these commercial express costs may need to be borne by you if you choose this method.
|Region||Delivery Type||Shipping Option||Price|
|United States (Except Puerto Rico), lsraa, Belarus,Ukraine,Canada,Norway,Turkey, Australia,Switzerland,Serbia,New Zealand,Morocco,Azerbaijan,United Kingdom||Free Shipping(15-25Days)||$40.00 and up||Free|
|Expedited(3-7 Days)DHL etc.||-||$39.99|
|Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, LaMa, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania,
Slovakia, Slovenia,Spain , Sweden
|Free Shipping(15-25Days)||$40.00 and up||Free|
|Hong Kong SAR, Indonesia, Japan, Malaysia, Philippines, Thailand, Vietnam, India, Russia, Myanmar (Burma), Bangladesh, South Korea,
|Free Shipping(10-30Days)||$25.00 and up||Free|
|Expedited(3-7 Days)DHL etc.||-||$27.99|
|Mexico, Brazil, Saudi Arabia, Faroe Islands, Colombia, Algeria, Dominican Republic, Jordan, Argentina, Venezuela, Iraq, Egypt, Oman, United Arab Emirates, Yemen, Tunisia, United States (Puerto Rico), South Africa,
Pakistan, PeJ. Costa Rica, Kenya, Kuwait, NigP.ria, LP.b.anon, Ka7akhstan, Tam·ania, Qatar, Uzbekistan, Ghana,Uganda
|Free Shipping(10-30Days)||$30.00 and up||Free|
|Expedited(3-7 Days)DHL etc.||-||$57.99|
|Rest of the world||Standard Shipping(10-30Days)a||-||$19.99|
|Expedited(3-7 Days)DHL etc.||-||$69.99|
How long will the order take to arrive?
Due to high demand, deliveries are currently taking around 7-15 business days. We apologize for any inconvenience.
Arriving Time = Processing Time + Shipping time
After the payment is received, Order arriving time needs 6-15Business Days .Email will be sent to you if any update of your order and require your timely reply .So pls make sure the email address you provide when placing the order is effective .
Please note that after you paid , the order will go through the following two stages :
Order Processing (1-3 Working Days )
Third-party Express Shipping (3-12 Days Except HOLIDAYS)
Expedited Express DHL (3-7Days)
1. Customized products usually takes 7-15 days order processing time.
2. During the peak season demand, air freight demand surges,all parcel need to wait for the available flight
The Final delivery time depends on the Customs clearance speed in your local.
How long will you ship after I place the order?
Orders are typically processed within 72 hours from one of our regional fulfillment centers. However, orders placed on a weekend day(Saturday&Sunday) will most likely be processed on the following Monday. Keep this in mind if you are selecting express or overnight shipping.
If you order before 4 pm Local Time, we will ship your items within 48 hours. If you order after 4 pm Local Time on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and we will ship them within 72 hours.
Who will you ship my order?
Proper ships via EUB && USPS globally, or some other shipping methods that are more suitable for you. We update our production and shipping timelines if we expect any delays during periods of heavy demand.
We also offer express shipping for an additional fee.
Why hasn't my shipping information been updated?
Sometimes it takes some time to update the information.
When your order has been taken by shipping agent. All packages need to go through a strict quality control and disinfection process before shipment to ensure customers' safety, which may cause a slight shipping delay.
If the parcel is in transit or under clearing customs, The information will not be updated until it reaches next shipping station.
Sometimes the shipping company may not update the package information in time.
We will try to update that info for you or please feel free to contact us to ask for help.
Can I get shipping updates?
Your estimated delivery date includes processing time and delivery time. You'll receive email alerts from us with the status of your order, pay attention to the Inbox after ordering in 48 hours. If you have not received the email, please check the trash first; if you have been confirmed that you have not received it, please contact us by email at email@example.com or submit the form with your order information.
Last But Not Least
Import Taxes: Please be aware that international orders may attract an additional cost for import taxes upon receipt. We'll try our best to afford these costs no need to trouble you to pay.
We strongly recommend that you dispatch to a reliable address, as Proper is not responsible for lost or stolen orders.
Physical addresses are preferred, as we are unable to guarantee the safety of items delivered to PO Boxes or Parcel Lockers.
If you still have any questions concerning our shipping information, please contact us at: